Eliminated
Call Misrouting
+25%
Cross-Sell Revenue
4.8/5
Customer Satisfaction
The Problem
A home services company offering plumbing, electrical, and HVAC services was managing separate phone lines for each division. Calls were frequently misrouted, and customers had to repeat information when transferred.
The Solution
Brandverse AI was deployed as a unified receptionist handling calls for all service divisions. The AI identifies the required service, captures project details, and routes to the appropriate team.
Implementation
Implementation took 20 days. The AI was trained across all three trades with specialized knowledge for each, creating a seamless multi-service experience.
Results
Call misrouting was eliminated. Cross-selling increased by 25% as the AI identified opportunities for additional services. Customer satisfaction improved with single-number simplicity.
Technology Used
Key Takeaways
- • Eliminated Call Misrouting
- • Implementation completed in 3 weeks
- • 24/7 call coverage with zero missed calls
- • AI trained on industry-specific knowledge
- • Seamless integration with existing tools
Frequently Asked Questions
How does the AI determine which trade is needed?
It asks targeted questions about the issue (water, electrical, temperature) to identify the correct service division before routing.
Can a customer request multiple services in one call?
Yes. The AI can schedule multiple service appointments across different trades in a single call and coordinate timing.
Get These Results
Book a free strategy call to see how Brandverse can help your business.